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Successful companies are driven to deliver quality - from the way they operate to the customer service standards they establish and the products they deliver. This is a strategic vision for continuous transformation to improve brand equity and image and ensure you are better equipped to win new opportunities in an increasingly competitive global marketplace.
ISO 9001:2015 improves on the world’s most widely used Quality Management Standard (QMS), reflecting current trends in economics, innovation, technology, business, and customer requirements. Using ISO 9001:2015, organizations can prevent and quickly address quality problems, deliver better customer experiences, and improve both profitability and sustainability.
This guide combines a complete critical explanation of ISO 9001:2015’s contents, as well as indispensable expert guidance for effective implementation.